Return & Refund Policy
our highest priority is placing every Australian Shepherd puppy into a loving, responsible, and lifelong home. While we take exceptional care to ensure our puppies are healthy and well-raised, we understand that unforeseen circumstances may occur. For this reason, we have established a clear, fair, and transparent Refund & Return Policy to protect both our puppies and their new families.
Refund Policy
If a licensed veterinarian determines that your Australian Shepherd puppy has a medical condition that differs from the health records provided, or identifies a serious congenital or genetic defect, you may be eligible for a full refund.
All approved refunds are processed within 3–5 business days after complete veterinary documentation has been received and reviewed.
If a replacement puppy is requested due to a confirmed genetic condition, written verification from two (2) licensed veterinarians from separate clinics will be required.
Within the first 90 days of purchase, if you are no longer able to provide proper care for your puppy, you may return the puppy for a full refund, subject to a veterinary health assessment.
If our veterinarian determines that the puppy has suffered from neglect, improper care, injury, or harmful environmental conditions, the buyer will not qualify for a refund.
After 90 days from the purchase date, refunds are no longer available for returns based solely on personal or lifestyle changes.
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Shipping Within the USA
For customers within the United States, we offer several secure options to ensure a seamless delivery: Ground Transport: For shorter distances, we provide specialized ground transportation services that prioritize your puppy’s comfort and safety. Ground transport includes regular stops for feeding, exercise, and care. Air
Transport: For customers farther away, we arrange safe, climate-controlled air transportation through pet-friendly airlines. Your puppy travels in a comfortable carrier with designated pet handlers who ensure its well-being during the journey.
Each method of transport includes full tracking so you can stay updated on your puppy progress until they arrive at your doorstep.
Shipping Process and Timeline
Confirmation: After purchase, we confirm your shipping details and schedule with you.
Vet Health Check: Your puppy undergoes a final health check by our veterinarian within 24-48 hours of travel.
Pre-Travel Preparations: We prepare your puppy travel essentials, including food, water, and a comfortable carrier.
Shipping and Tracking: Your puppy is transported through your chosen method. You’ll receive tracking information so you can monitor their journey.
Arrival: Your puppy arrives safely at the designated location, ready to meet their new family!
We aim to deliver puppies within 1-2 weeks after purchase, depending on destination and scheduling availability.
Health & Safety Commitment
Provide climate-controlled transport options
Choose pet-friendly airlines and certified transport services
Prepare your puppy for travel with ample care, hydration, and nutrition
Each aussie puppy travels with a health guarantee and care instructions to help them settle in comfortably at their new home.